Frequently Asked Questions
Is this device safe for everyday use?
Yes - it’s designed for safe at-home use. Start on the lowest setting and use for 10–15 minutes per session. If you have a serious injury, implant, or health condition, check with your clinician first.
How Is This Different From a Regular Massage Pillow?
Unlike basic vibration cushions, this device combines deep kneading massage, targeted lumbar support, and soothing heat to deliver structured, consistent back relief, not just surface-level comfort.
How quickly will I feel results?
Many customers report noticeable improvements within days, while consistent use typically delivers the best long-term recovery benefits.
What makes Zaan-Recovery different from other pain relief brands?
Zaan-Recovery focuses on advanced, drug-free recovery solutions designed to target discomfort at the source and support long-term mobility, not just temporary relief.
Who are Zaan-Recovery tools suitable for?
Our recovery solutions are designed for Australians experiencing muscle tension, joint discomfort, posture-related pain, or everyday physical strain.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 5 to 10 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@zaan-recovery.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.