Frequently Asked Questions
How does the Precision Therapy Pen work?
The Precision Therapy Pen uses TENS-inspired electrical pulse technology to deliver gentle stimulation to targeted areas of the body. This pulse therapy helps relax tight muscles, support everyday comfort, and provide a convenient, needle-free wellness experience you can enjoy at home or on the go.
Is the Precision Therapy Pen easy to use?
Yes! Insert the battery, turn on the device, choose your preferred intensity level, and gently place the tip on the desired area. Most people use it for 10–15 minutes per session as part of their daily wellness routine.
Who is the Precision Therapy Pen suitable for?
The Precision Therapy Pen is suitable for adults looking for a convenient way to support their daily recovery routine. It's ideal for people who experience everyday muscle tension after work, exercise, travel, or prolonged sitting. If you're pregnant, have a pacemaker, epilepsy, or another implanted electronic medical device, consult your healthcare professional before use.
What makes Zaan-Recovery different from other pain relief brands?
Zaan-Recovery focuses on advanced, drug-free recovery solutions designed to target discomfort at the source and support long-term mobility, not just temporary relief.
Who are Zaan-Recovery tools suitable for?
Our recovery solutions are designed for Australians experiencing muscle tension, joint discomfort, posture-related pain, or everyday physical strain.
Where are you located?
Our head office is located in Adelaide, South Australia.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 5 to 10 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 30 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at support@zaan-recovery.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.